Refund Policy

1. Our Refund Guarantee

We want you to be completely satisfied with HabitQuest. If you are not happy with your subscription, we offer a straightforward refund process:

2. How to Request a Refund

To request a refund, simply contact our support team:

• Email: support@habitquest.tech
• Subject Line: Please include "Refund Request" in your email subject
• Information Needed: Provide the email address associated with your account and your subscription details

We aim to respond to all refund requests within 24-48 hours.

3. Refund Processing Timeline

Once your refund request is approved:

• Approval: We process approved refunds within 2-3 business days
• Processing: Creem (our payment processor) completes the refund within 5-10 business days
• Credit Card: Refunds are returned to the original payment method; please allow up to 10 business days for the credit to appear on your statement

4. What Is Eligible for a Refund

The following are eligible for a full refund:

• Initial subscription purchase (annual or monthly) within 14 days of purchase
• Technical issues that prevent you from using the service (verified by our team)
• Billing errors or duplicate charges
• Unauthorized transactions (reported within 30 days)

5. What Is NOT Eligible for a Refund

The following are NOT eligible for a refund:

• After 14 Days: Refund requests made after 14 days from the initial purchase date
• Renewed Subscriptions: Subscription renewals (you may cancel before the next renewal to prevent future charges)
• Used Features: If you have extensively used premium features during the billing period
• Change of Mind: After the 14-day window, we cannot offer refunds simply due to a change of preference
• Account Termination: Voluntary account termination does not trigger a refund for remaining subscription time

6. Cancellation Policy

You may cancel your subscription at any time:

• Cancel through your account settings or by contacting support
• Your subscription remains active until the end of your current billing period
• No prorated refunds for unused time after the 14-day window
• After cancellation, you retain access to premium features until the end of the billing period

7. Chargebacks

Initiating a chargeback with your bank or credit card company without first contacting us may result in your account being suspended. Before initiating a chargeback, please contact us to resolve any issues. We are committed to working with you to find a satisfactory resolution.

8. Contact Information

For refund requests or questions about this policy, contact us at:

support@habitquest.tech

We typically respond within 24-48 hours during business days.